Privacy Policy — CheckInn Hotels

Last updated 20 September 2026

This policy explains what personal information CheckInn Hotels (“we”, “the hotel”) collects when you use our website, our mobile app and our hotels, why we collect it, who sees it, how long we keep it, and the choices you have. We handle personal information in line with the Nigeria Data Protection Act 2023.

What we collect

Your details — name, email address, phone number and password (stored only in scrambled form) when you create an account or make a booking.
Sign in with Google or Apple — if you choose one of these, that company tells us your name, your email address (Apple lets you hide it behind a relay address) and an identifier for your account with them. We never see your Google or Apple password, and we receive nothing else from your account.
Check-in details — nationality, address, date of birth and the type and number of the identity document you show at check-in, which hotels are required to record.
Bookings and stays — dates, rooms, special requests, room-service, laundry and other orders, feedback you give us, and what you were charged.
Payments — card payments are handled by Paystack. We receive a confirmation and a payment reference; we never see or store your full card number.
Wallet and loyalty — top-ups, spending, points earned and redeemed, and your membership level.
Laundry pickup and delivery — the address and phone number you give for a pickup or delivery.
Visitor passes — the name, and optionally phone number, of a visitor you invite while you are staying with us.
Messages — what you write to us in the in-app or website chat, and enquiries you send to partners shown in the app.
Technical information — our servers log the time and IP address of requests, to keep the service running and protect accounts against misuse. The app keeps your sign-in, your wishlist and a few display choices on your phone.

The app does not read your contacts, photos, location or microphone, and we do not use advertising trackers.

Why we use it

to make, change and honour your bookings and orders, and to take payment;
to run your account, wallet and loyalty membership;
to send you confirmations, receipts and messages about your stay by email or SMS;
to keep guests, staff and property safe — for example checking a visitor at the gate;
to meet legal duties such as keeping a guest register and financial records;
to send offers and news, only if you have agreed — you can change this at any time.

Who we share it with

We do not sell personal information. We share only what is needed with:

Paystack, to process payments;
the email and SMS services that deliver our messages to you;
a partner you choose to contact through the app (for example a property enquiry) — we pass on the details you enter in that form, and nothing else;
the booking site you booked through, if you did not book with us directly;
authorities, when the law requires it.

How long we keep it

We keep account information while your account is open. Records of stays, the guest register and financial records are kept for as long as hotel, tax and accounting rules require, even after an account is closed. Chat conversations that were never used are cleared automatically.

Your choices and rights

See and correct your details in the app under Account → Personal Information, or on the website under My Account.
Turn marketing messages on or off on the website under My Account → Profile, or by asking us.
Ask us for a copy of your information, or ask us to stop using it, using the contact details below.
Close your account — in the app under Account → Delete Account, or on the web at https://www.checkinnhotels.com/account/delete.

What closing your account removes. Your sign-in, email, phone, address, date of birth, preferences, marketing choices, loyalty points, chat conversations and the devices signed in to your account are erased. If you have stayed with us, the name and identity document recorded in our guest register, and the financial records of your stays, are kept as the law requires — they are no longer linked to a way of contacting you. If you never stayed with us, your name is erased too.

Security

Information travels between your device and our servers over an encrypted connection. Passwords and sign-in tokens are stored in scrambled form, staff access is limited by role, and staff actions are logged.

Children

Our services are for adults. We do not knowingly create accounts for anyone under 18.

Changes

If we change this policy we will post the new version here and update the date above.

Contact us

CheckInn Hotels
No.37 Lateef Jakande Crescent by Nepa Apo, Abuja
Email: info@checkinnhotels.com
Phone: +234 800 000 0000

If you are not satisfied with our answer you may contact the Nigeria Data Protection Commission.